Frequently Asked Questions

THE CUSTOMISE COMPANY  ·  HELP CENTRE

Frequently Asked Questions

Everything you need to know about our personalised Advent Calendars, from Christmas traditions to delivery.

Advent Calendars & Fillers

Everything about our reusable fabric calendars and their 24 pockets.

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Do your personalised Advent Calendars have 24 pockets?

Yes. Our reusable fabric Advent Calendars have 24 numbered pockets, one for every day from 1 December to Christmas Eve. Check the individual product listing for its size and design details.

Do the Advent Calendars arrive filled with chocolates or gifts?

Our fabric Advent Calendars are supplied empty unless a product listing specifically states that fillers are included. You can fill the pockets with your own treats, small gifts, notes or activities. Any fillers shown in lifestyle photographs are for illustration unless described as included.

Can I reuse my personalised Advent Calendar every Christmas?

Absolutely! Our fabric Advent Calendars are designed to become part of your family’s Christmas traditions. Simply refill the 24 pockets each December and enjoy the countdown again year after year.

Are your Advent Calendars suitable for boys and girls?

Yes. We offer a range of designs, from traditional festive illustrations to playful characters and softer neutral or pastel styles. Choose the design you love and personalise it with a name or suitable family wording.

Can siblings share one personalised Advent Calendar?

Of course. Families often choose a shared surname or family name so brothers and sisters can enjoy the countdown together. If you would like more than one name on a calendar, please check with us before ordering so we can confirm it will fit the design.

Are personalised Advent Calendars suitable for Baby's First Christmas?

Yes. A personalised Advent Calendar makes a lovely decorative keepsake to mark a baby’s first Christmas and can be reused as they grow. Hang it securely and keep the calendar and any small pocket contents out of a baby's reach.

What can I put in the 24 Advent Calendar pockets?

Ideas include individually wrapped chocolates, stickers, mini pencils, handwritten notes, Christmas jokes, age-appropriate small toys and festive activity cards. Choose items that fit inside the pockets, and always consider the recipient’s age and any choking hazards.

Are personalised Advent Calendars a good gift for grandchildren?

Definitely. A personalised reusable Advent Calendar is a thoughtful early Christmas gift from grandparents, parents, aunties or uncles. It helps create an annual tradition that children and families can look forward to each December.

Personalisation & Designs

Names, wording and creating a keepsake that's yours.

3 questions
Can I personalise an Advent Calendar with my child's name?

Yes. Our personalised Advent Calendars can be made with your chosen name. Enter the name exactly as you would like it to appear in the personalisation box on the product page. Depending on the design, a family name may also be possible.

Can I add extra wording or change the text on my Advent Calendar?

Many of our designs allow additional wording, such as a family name or a short Christmas greeting. Please include all requested wording when ordering. The amount of text we can add depends on the design and available printing space; contact us before ordering if you have a particular request.

Can I request a bespoke Advent Calendar design?

We’re happy to discuss custom design ideas or alternative wording where possible. Please contact us before placing your order with the details of what you would like, so we can confirm whether we can create it.

Delivery & Rush Orders

Getting your Christmas countdown ready in time.

2 questions
Can I rush my personalised Advent Calendar order?

Yes, for eligible orders. Our £5 Rush My Order service gives your order priority for same-day processing and making when placed before 11am on a working day. Add Rush My Order to your basket alongside your calendar. Production priority does not automatically upgrade shipping or guarantee next-day arrival; available delivery services are shown at checkout.

When should I order my Advent Calendar for 1 December?

We recommend ordering as early as possible to allow time for personalisation, delivery and filling the pockets before the countdown begins. Processing and shipping times vary, particularly during November; please check the delivery options available at checkout. Delivery by a particular date is not guaranteed unless explicitly confirmed.

About The Customise Company

Learn a little more about the people making your gift.

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Where are your personalised Advent Calendars prepared?

Your personalised order is prepared with care by The Customise Company, our family-run personalised gifts business based in West Yorkshire, UK. Made by our family for yours.